Phone call scam · Telstra
Telstra Robocall Scam: 'Your Number Has Been Used Unusually'
Reported September 2026
A recorded call claiming to be Telstra says your number has been used unusually and will be cancelled within hours unless you press 9 or 1.
What the scam looks like
Telstra lists this as an active call scam. You get a recorded message saying your number has been used in an unusual or erratic way, and that it will be cancelled within a few hours. You’re told to press a digit, usually 9 or 1, to speak to someone.
Pressing the key connects you to a scammer, who will try to get personal details, payment or access to your accounts.
What to watch out for
- An automated call warning that your phone service is about to be cut off.
- Instructions to press a number to “stop” the cancellation.
- Follow-up requests for one-time codes, passwords or payment. Telstra says it won’t call to ask for these.
What to do
- Don’t press anything. Just hang up.
- If you’re worried about your service, check the My Telstra app or contact Telstra using details you look up yourself.
- If you gave a caller a code or password, change your My Telstra password and contact Telstra straight away.
Where to report it
- Email the number that called and the time of the call to abuse@telstra.com.
- Report it to Scamwatch at scamwatch.gov.au.
Sources
- Telstra active scams and scam alerts (September 2026)
We summarise official warnings in our own words, and never reproduce the links in scam messages. If something here looks wrong, tell us.